The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. Ateleir reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so.
HOTEL TERMS AND CONDITIONS
- BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required. A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.
- ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 1:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00 am. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
- CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 08:00 am on the day prior to arrival without a fee. In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge equal to the first night’s stay including taxes to your credit card.
- EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 1:00 pm on the day before. If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.
- PAYMENT
The hotel is not obliged to accept foreign currency beside EURO, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so. In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash.
- GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and hotel rules at the hotel. In case of breaking these rules, you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
- RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in the hotel. The hotel is not responsible for valuables stored in your room.
- GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you or your guest in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property. The responsibility for caused damage is determined by general principles.
- RENTING HOTEL ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.
- OTHER
– Pets or animals are allowed in the property.
– It is not allowed to smoke in indoor areas of the hotel.
– Parties are not allowed in the hotel.
